Leaders at the Rodriguez Army Health Clinic (RAHC) in Fort Buchanan, Puerto Rico, have recently introduced the Patient Queuing Notification System (PQNS), also known as the “Q-Flow system,” to streamline services for the military community visiting the medical facility. The system aims to improve patient flow and enhance service delivery by managing wait times and categorizing the various beneficiaries visiting the clinic. The system prioritizes patients based on their service status, giving active-duty service members in uniform prompt attention.
Patients can either scan their Common Access Card or manually enter their information to receive a ticket number, which is then announced via a speaker or displayed on a monitor in the waiting room. The system informs patients of their estimated wait time and the specific service associated with their ticket number. Patients have the flexibility to leave the clinic and return later without losing their place in line.
The Q-Flow system has received positive feedback from service members, spouses, and retirees, with users praising its efficiency and user-friendly approach. The system undergoes constant testing and updates to enhance its algorithm and optimize clinical processes. Supervisors can analyze operations to identify and resolve bottlenecks for smoother service delivery.
Fort Buchanan has an annual budget exceeding $500 million and supports approximately 15,000 military personnel. The installation serves as a readiness enhancement platform, ensuring military personnel are prepared for deployment at any moment. For more information about RAHC initiatives, individuals can visit the Rodriguez Army Health Clinic’s Facebook page.
Source
Photo credit www.army.mil
